Cultivating Engaged Employees

Managers: must be a catalyst for problem solving rather than direct problem solvers perse

1. Be modest
   1. Blind spot: Most young managers try to prove themselves, so they end up in discouraging their sub-ordinates from speaking up thereby fail to benefit from their experiences
2. Listen seriously
   1. Blind spot: Don't look at mobile / watch when someone else is talking
3. Invite disagreement
   1. Induce disagreement to identify the new blind spots
4. Focus the Agenda
5. Don't try to have all answers

## Encourage the sub-ordinates to have the answers rather than trying to find all possible answers/solutions

1. Don't insist that a decision must be made
   1. If you can't get agreement on a decision, don't rush to one.