Cultivating Engaged Employees
Managers: must be a catalyst for problem solving rather than direct problem solvers perse
- Be modest
- Blind spot: Most young managers try to prove themselves, so they end up in discouraging their sub-ordinates from speaking up thereby fail to benefit from their experiences
- Listen seriously
- Blind spot: Don't look at mobile / watch when someone else is talking
- Invite disagreement
- Induce disagreement to identify the new blind spots
- Focus the Agenda
- Don't try to have all answers
- Encourage the sub-ordinates to have the answers rather than trying to find all possible answers/solutions
- Don't insist that a decision must be made
- If you can't get agreement on a decision, don't rush to one.